Need to make a claim?

If you are abroad and need medical assistance, please call our 24-hour medical emergency service on:
+44 (0) 203 829 6745

For legal advice please call Slater & Gordon LLP on:
+44 (0) 161 228 3851

For gadget claims please contact the claims administrators via:
Online claims portal:
Tel: 0345 0744813

For all other claims, please obtain a form from Travel Claims Facilities via: or call +44 (0) 203 829 6761 and ask for a claim form (open Monday to Friday 08:00 - 20:00 and Saturdays 09:00 to 13:00 GMT).

Need some help? Here are some tips to help you with your claim:

  • Check the relevant section of your policy documents to see if you are covered.
  • Check what documentation you will need to make a claim.
  • Please submit your claim within 28 days of returning home. If you want to claim when you are still away it is possible but you must fulfil all the usual claims requirements.
  • Please remember to keep copies of your completed claim form and all supporting documentation. Originals must be submitted to the Claims Service.
  • Keep any damaged items that are the subject of a claim. They may be required for salvage or assessment.