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Please note that due to exceptional circumstances our opening hours are currently 09:00 to 17:30 Monday to Friday. We apologise for any inconvenience.
Sometimes the unexpected happens on (or just before) your holiday. Your policy with Travel Insurance 4 Medical is there to protect you and your finances. And we are here to make everything straightforward if you need to make a claim. All the advice you need is below, including guidance on the documentation required for your claim to be processed.
The insurer, Union Reiseversicherung AG, UK, has appointed tifgroup to deal with claims on your policy. You can find out more information here. You can also find a copy of our terms and conditions here.
In the event of a medical emergency, visit our emergency medical assistance page for information on what to do.
For non-emergency medical treatment, you should notify tifgroup on the number below.
+44 (0) 203 829 6761
If the cost of your treatment is less than £500, you will need to pay this to the medical facility. You can then claim for these expenses when you return home. Be sure to keep all receipts and medical reports to submit with your claim. If you are in any doubt as to whether these costs will be covered, contact tifgroup on the number above for prior authorisation.
You should always use state medical facilities (e.g. not private facilities) for any medical treatment. They are administrated by state governments and are often able to treat far more conditions than private facilities. Some hotels and accommodation providers may direct you to private facilities, but it could be part of a scam that leaves you out of pocket. If you are travelling within the European Union, present your EHIC (European Health Insurance Card) on arrival.
When something goes wrong during your holiday, the comforts of home can feel a long way away. While we totally understand your desire to return home as quickly as possible, we must always put your medical interests first. Depending on the treatment you have received it may not be medically safe for you to travel immediately after you have been discharged from hospital. Please rest assured that we will always do everything within our power for your best interests - both medically and financially.
For legal claims and advice on your position please call Slater & Gordon LLP on:
+44 (0) 161 228 3851
For all other claims, please obtain a claim form from tifgroup. You can download your claim form via www.tifgroup.co.uk/services/claims/forms/ or call +44 (0) 203 829 6761 (open Monday to Friday 08:00 - 20:00 and Saturdays 09:00 to 13:00 GMT). All the instructions that you need for completing the form will be provided, as well as details of how to submit your claim.
If you have any questions or something is unclear, please feel free to get in touch with tifgroup here.