Emergency medical assistance and expenses

All of our travel insurance policies are backed by expansive cover for emergency medical assistance and expenses. Your policy includes access to a multi-lingual emergency assistance helpline that’s available 24/7 - 365 days per year.

The assistance service will confirm whether your treatment or expenses are covered under the terms of your travel insurance policy and can liaise directly with hospitals regarding your medical requirements and the payment of bills. Should you require specialist travel arrangements the assistance service can make appropriate arrangements.

In some cases it may be easier to pay minor expenses yourself. If you are in any doubt as to whether these costs will be covered, contact the assistance service for prior authorisation. Keep all receipts and medical reports and submit your claim when you return home.

For 24/7 emergency assistance please call:

+44 (0) 203 829 6745

For claims please call:

+44 (0) 203 829 6761