How do I contact you?
You can contact us via telephone, live chat and email. You can also request that we call you at a suitable time. All the details you need are on our Contact Us page.
What are your opening hours?
Our customer service team is available Monday to Friday from 9:00am until 5:30pm. You can get in touch here.
The claims team (Travel Claims Facilities) is available Monday to Friday from 8:00am until 8.00pm, and on Saturday from 9:00am until 1.00pm. Find out how to make a claim.
Our emergency helpline (operated by Emergency Assistance Facilities) is available around the clock, day in, day out – no matter where you are in the world.
Can I get a quote online?
Yes, of course. It's a simple step-by-step process that takes just a few minutes. Get started here.
Can I get cover if I am already abroad?
We can only provide cover if you have not yet departed the UK. However we work with a number of specialist partners who should be able to help you. Find out more.
Can I get cover for a one-way trip?
We can only cover full trips that depart from and return to the UK. However we work with a number of specialist partners who should be able to help you. Find out more.
Can I make changes to my policy?
Yes! We will happily look to make any necessary adjustments to your policy, whether it be the dates, destination or cover limits. Please call our customer service team on 0345 90 80 121. Alternatively use the link on our Contact Us page to request a call back.
How do I get a copy of my travel insurance documents?
Your documents should be automatically emailed to you, within a few minutes of your purchase. If this is not the case the please go to our Contact Us page, where you can request for your documents to be sent.
Am I covered for sports and activities?
Our policies include complimentary cover for more than 75 sports and activities as standard. We can cover hundreds more with our various activity packs. To find out more, visit this page.
Do you cover winter sports?
Absolutely! Our specialist winter sports packages cover skiing, snowboarding and more – and include protection for your equipment, off-piste runs and piste closure. Just add our winter sports extension when getting your quote. You can find out more here.
What is an excess?
An excess is your contribution in the event of a claim, which under the Travel Insurance 4 Medical policy is between £70 and £150 per person per claim under most sections of the policy. For an extra premium you can remove the standard excess, although this doesn't apply to gadget cover where the excess remains at £50. If you would like further information please call our customer service team on 0345 90 80 121.
Am I covered to go on a cruise?
To be covered for a cruise holiday you must add the cruise extension to your policy. This option will be offered to you during the quote process.
What do you class as a cruise?
We define a cruise as a pleasure voyage of more than 72 hours in duration, in which you are sailing as a passenger on a purpose built ship on sea(s) or oceans that may include stops at various ports.
Do you offer all policy types to all destinations?
Yes, we offer a range of policies that are available for travel to anywhere in the world, as long as the Foreign, Commonwealth & Development Office (FCDO) isn't advising against visiting said country/region. Our range of policies gives you the flexibility to choose a policy that suits your plans as well as your budget. You can find the FCDO's latest advice for the country you are visiting here.
What choices do I have when selecting a policy?
Our policies are built around flexibility. We offer three main types of policy based on your budget and the way you like to travel. The cheapest option is our Economy Extra policy, ranging up to our Superior policy which gives the highest level of cover for extra baggage, cancellation and medical cover up to £10 million as well as lots of other benefits. All of our policies have optional extras that allow you to travel your way.
Do you cover business travellers?
We don't distinguish between business and leisure. If you buy annual travel insurance, for example, you will be covered to travel on business, for pleasure, on your own or with the family. You can also extend the policy to include winter sports like snowboarding and skiing.
What destination do I need to select?
We have six different location categories. Here's a breakdown to the way we group countries into different regions.
EUROPE EXCLUDING SPAIN:
Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan Azores, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Corfu, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Eire (Republic of Ireland), Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Holland (Netherlands), Hungary, Iceland, Isle of Man, Italy, Jersey, KOS (Greek Island), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Poland, Portugal, Rhodes, Romania, Russia, San Marino, Sardinia, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City.
EUROPE INCLUDING SPAIN:
All countries included in Europe excl Spain, but including Spain, Balearics, Madeira and the Canary Islands.
England, Scotland, Wales, Isle of Man and Northern Ireland.
WORLDWIDE EXCLUDING USA, CARIBBEAN, CANADA & MEXICO:
Israel and anywhere else excluding the United States of America, Canada the Caribbean and Mexico.
WORLDWIDE INCLUDING USA, CARIBBEAN, CANADA & MEXICO:
Anywhere in the world.
Australia, including Territory of Cocos (Keeling Islands, The Territory of Christmas Island, Norfolk Island and Lord How Island, and New Zealand, including the Cook Islands, Niue and Tokelau.
How do I make a claim?
Claims are dealt with by Travel Claims Facilities who work on behalf of the insurer, URV. All the details you need for making a successful claim are on this page.
Who do I contact if I need medical assistance abroad?
We are here to help you. Should you be admitted to hospital or require any ongoing outpatient treatment you will need to contact Emergency Assistance Facilities. All the information you need is on this page.
Is my mobile phone covered by the policy?
Not automatically. However we offer a gadget extension, which is easy to add to your policy and should provide the cover you need. Please call our customer services team on 0345 90 80 121 to find out more.
Are my gadgets covered?
Our policies don't automatically cover gadgets like tablets, laptops and digital cameras. However we do offer a gadget extension, which is easy to add to your policy and should provide all the cover you need. Please call our customer services team on 0345 90 80 121 to find out more.
What is the maximum sum covered for cancellation expenses?
Our Superior travel insurance policy offers up to £5,000 cancellation as standard. Call us on 0345 90 80 121 to find out more.
Do you cover non-UK residents?
Unfortunately we are not able to provide cover for non-UK residents. However we work with specialist partners who may be able to help you. You can find out more on this page. Our definition of a UK resident is: a person who has had their main home in the United Kingdom, the Channel Islands or BFPO and has not spent more than six months abroad in the year before buying a policy.
Is repatriation covered?
Yes, repatriation is covered under the Emergency Medical Expenses section of our policies.
Who underwrites Travel Insurance 4 Medical?
Travel Insurance 4 Medical is underwritten by Travel Insurance Facilities Group and insured by Union Reiseversicherung AG (URV), part of Germany's largest banking group, Versicherungskammer Bayern Group (VKB Group).