All Policies Include Coronavirus Cover

Coronavirus FAQs

Questions about cover for coronavirus? Read our FAQs and find out what our policies can do for you. If you would like to contact us, please note we are currently only available 09:00 to 17:30 Monday to Friday due to reduced operational capacity. Thank you.

Who is underwriting and insuring your policy?

Choosing who underwrites our policies is a big decision for us. Taking the time to get it right means we can offer great value policies, cover more medical conditions and offer you more policy benefits, however you choose to travel.

With that in mind, whenever you buy a policy from us it will be underwritten by Travel Insurance Facilities PLC and insured by Union Reiseversicherung AG (URV).

Union Reiseversicherung AG is authorised and regulated by BaFin (German Federal Financial Supervisory Authority). Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's website.

tifgroup are based in the UK and have been offering specialist travel insurance since 1996. Their management team have over 90 years of experience behind them. So you can travel with the peace of mind that you're covered by safe, experienced hands.

Regulated for your security and peace of mind

tifgroup is a member of the Financial Ombudsman Service (FOS), which gives all policyholders full access to the FOS. You'll find your policy wording to be transparent on how a complaint can be made and how it can be referred to the FOS. Furthermore, tifgroup pays an annual levy to the Financial Services Compensation Scheme (FSCS) in the UK to provide all policyholders with complete financial protection.